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Service Coordinator

RESPONSIBILITIES:
• Answer incoming service calls
• Follow up, address, and answer customer requests
• Order replacement parts as needed
• Provide the highest level of customer service via phone, e-mail, and occasionally in person
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs
• Work with internal partners to ensure the proper resources are utilized for first time completion
• Any additional duties as assigned
Education and Experience:
• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills
Skills, Knowledge, and Abilities:
• Attention to detail
• Critical thinking
• Works well under pressure
• Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

Reviews

"Love the windows and patio door. We want to finish the whole house when we can financially. We give Anderson and employees, especially the sales rep Mike that came to our house, the highest rating. Mike was knowledgeable and courteous. Also not high pressure."

Gail Wilson | O FALLON, MO
January, 1

"Our installation team was top notch. While they said they were sending a "team"to install 21 windows it was only two people. But I see why, the process was seamless and everything was done correctly and consistently with the leadership of Clayton. We had a tiny problem with one window within a week of installation and their response time was prompt to remedy the situation. Our windows are beautiful. Our home is warm and cozy."

Eileen McKeon | St. Charles,
January, 1

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