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Service Coordinator

RESPONSIBILITIES:

  • Answer incoming service calls
  • Follow up, address, and answer customer requests
  • Order replacement parts as needed
  • Provide the highest level of customer service via phone, e-mail, and occasionally in person
  • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
  • Work with internal partners to ensure the proper resources are utilized for first time completion
  • Any additional duties as assigned
  • Education and Experience:

  • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
  • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
  • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
  • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
  • Exceptional oral and written communication skills
  • Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

Reviews

"We had such a great experience with Renewal by Anderson. The salesman was great in explaining the product as well as the process. He was prompt and pleasant. He measured our old door and scheduled another to remeasure just in case. The door took some time to make but we were made aware of the COVID delays. They called me several times to inform us of the progress. Actually we were told it was going to be the middle of August and it turned out to be a week early. The install was awesome..."

Larry Close | RbA of St. Louis, MO - Maryland Heights
August 27, 2021

"Our experience from the salesman to the installers was seamless and fantastic. We were sold with the construction and materials of the Renewal by Andersen windows and doors. Would highly recommend this product and team of installers. Thank you for a great job! "

Jenara Stockstill Willman | RbA of St. Louis, MO - Maryland Heights
August 13, 2021

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