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Service Coordinator

RESPONSIBILITIES:

    • Answer incoming service calls
    • Follow up, address, and answer customer requests
    • Order replacement parts as needed
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
    • Work with internal partners to ensure the proper resources are utilized for first time completion
    • Any additional duties as assigned

Education and Experience:

    • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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Reviews

"Our door & windows installers did a wonderful job installing our new door & windows. They were on time, friendly, & installed the door & windows fast but efficiently! We are also very happy with the money we are saving on our energy bills since our front door & windows were installed!!!"

Melissa Keebler Dudley
Aug 30, 2022

"We had old windows replaced and our new windows are beautiful. The quality of the window is far superior to the vinyl windows we had. We’re looking forward to seeing a reduction in our energy bill!"

Jennifer Laird-Isenberg
Aug 20, 2022

"The installation was perfect and the people were professional. The quality of the windows were well worth the money. I wish I had used your product sooner in my life."

Robert Nash
Aug 24, 2022

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