Schedule a Free Consultation

Service Coordinator

RESPONSIBILITIES:

    • Answer incoming service calls
    • Follow up, address, and answer customer requests
    • Order replacement parts as needed
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
    • Work with internal partners to ensure the proper resources are utilized for first time completion
    • Any additional duties as assigned

Education and Experience:

    • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Apply Today

Reviews

"Renewal was fantastic! They kept you in the loop from ordering to installation. They informed you at every step of the process of what was happening. The installers were kind, courteous, and professional. Everything was cleaned up after the installation. It was as if they hadn't been there except to see your beautiful new windows. I highly recommend them."

Angie Klevorn
Nov 21, 2023

"3rd time using RBA for window replacement. Again, a very positive experience, the windows are great, the installation was done right, the professionalism was apparent from start to finish. Still have existing windows to be replaced and will definitely use RBA again to do it in the future."

Doug Dick
Nov 21, 2023

"Renewal by Andersen was a good experience for us in replacement of our windows. From the initial meeting with the sales representative, Leslie, through the waiting period for manufacturing, and then to the installment process, our experience was excellent! Communication is key for me and we were kept informed and updated as our windows were being ordered and manufactured. Calls to update us on the installation process were welcomed and appreciated. They know how much is too much so they don't pester you with unnecessary contact. We love our new windows!!! Did I say that already??😂 We can tell a major difference in reduced Street noise and also the temperature at our windows. Excellent company, highly recommend!!"

Paula Null
Nov 15, 2023

View All Reviews