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Service Coordinator

RESPONSIBILITIES:

    • Answer incoming service calls
    • Follow up, address, and answer customer requests
    • Order replacement parts as needed
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
    • Work with internal partners to ensure the proper resources are utilized for first time completion
    • Any additional duties as assigned

Education and Experience:

    • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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Reviews

"I'm getting ready to do my 2nd round of window installation with Anderson Windows. I really appreciate the great financing options that they offer! They have top notch sales and installation experts who are very kind and considerate of their customers' wishes. The windows I have installed look great and I am so excited to get the next group of windows put in. My house looks so much brighter with my new windows. I definitely recommend Renewal by Andersen of St. Louis."

Connie Klinginsmith-Rehfeld
Feb 2, 2024

"We recently contracted with Renewal by Andersen to replace 5 windows in our home. First of all, we were very delighted that the time from contract to installation was less than two months. Joel and Craig arrived precisely at the agreed-upon time and spent less than four hours from start to completion of installation, including time to demonstrate opening/closing the windows and any questions we had. We were very pleased with the knowledge and professionalism of Joel and Craig, and, of course, we’re very pleased with the windows and how nice they look. We definitely recommend Renewal by Andersen."

Marla Merenghi
Feb 1, 2024

"I replaced my front door and several windows. The install team did a great job with installation and clean up. Even covered floors and stairs. The team was very courteous and did a very professional job. Now our windows look great and we love our new door. I would recommend Renewal by Anderson in a heartbeat."

Rose Brown
Jan 25, 2024

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