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Service Coordinator

RESPONSIBILITIES:

    • Answer incoming service calls
    • Follow up, address, and answer customer requests
    • Order replacement parts as needed
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
    • Work with internal partners to ensure the proper resources are utilized for first time completion
    • Any additional duties as assigned

Education and Experience:

    • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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Reviews

"The installation crew was very professional and answered what questions I had. And they cleaned up when they were finished. We're very pleased with our windows & patio doors. Highly recommend Renewl by Anderson."

Pamela D
Feb 13, 2023

"Expert services from estimate until completion. Was kept informed during the whole process"

Michael Koenen
Apr 21, 2023

"Truly an easy and professional experience from start to finish of the project. The new windows in my home has improved the curb appeal of the home and I’m looking forward to seeing the impact it will have on my utility costs. Would recommend this company to anyone looking for replacement windows."

Cathy Wiggins
Apr 18, 2023

"Every step of the process in getting our windows was seamless. The sales associate, the person who took measurements, the person who updated me about our order every 2 weeks while it was being filled, and the people who installed the windows were all professional, helpful, and kind. Especially to my kids!"

Dru Pyron Caldwell
Apr 16, 2023

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