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Service Coordinator

RESPONSIBILITIES:

  • Answer incoming service calls
  • Follow up, address, and answer customer requests
  • Order replacement parts as needed
  • Provide the highest level of customer service via phone, e-mail, and occasionally in person
  • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
  • Work with internal partners to ensure the proper resources are utilized for first time completion
  • Any additional duties as assigned
  • Education and Experience:

  • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
  • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
  • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
  • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
  • Exceptional oral and written communication skills
  • Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

Reviews

"We had a large picture window and two side windows replaced. Everyone from the person who took our order to the installers were top notch. We got exactly what we wanted. Granted, we had to wait a few months, just like you do for everything these days, but we were told that up front. The windows were well worth the wait. We've replaced windows before by going to home maintenance stores. Don't waste your money on those. Our Renewal by Andersen windows look great, they operate like a dream, and are worth every penny. Quality through and through."

C. Roberts Owens | RbA of St. Louis, MO - Maryland Heights

"My new windows look great!! I can feel the difference in my house and my furnace is no longer staying on constantly. My installation crew was polite, tidy and speedy. It couldn't have went better"

D. Holland Schneider | RBA OF ST. LOUIS, MO - MARYLAND HEIGHTS

"The workmen were very professional and did a great job. Cleaned up everything. I am very pleased with the new windows. Beautiful!"

B. Young | RBA OF ST. LOUIS, MO - MARYLAND HEIGHTS

"From start to finish everyone we dealt with were total professionals.. The project process was well communicated, the installers did an excellent job and the windows - I’m so excited about our new windows! They look great. I can’t believe I’m saying this but I am looking forward to cleaning them. And it was obvious immediately that the insulation is vastly better than the old windows. Also, I am just a customer who gets nothing for this endorsement. I just appreciate good service and an excellent product. This company knows how to do it right."

B Stewart | RBA OF ST. LOUIS, MO - MARYLAND HEIGHTS

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