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It’s not just a house, it’s your home

Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our Houston-based, internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

  • Scheduling
  • Tech. measure
  • Order confirmation
  • Pre-installation
  • Installation
  • Completion
  • Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"The installation crew was very professional and answered what questions I had. And they cleaned up when they were finished. We're very pleased with our windows & patio doors. Highly recommend Renewl by Anderson."

Pamela D
Feb 13, 2023

"Very pleased with installation of six windows and a ProVia entry door. I love the look of the windows and door. I am pleased that my wife is thrilled with the look of the door. She is very pleased that the bronze color fits in well with the color of the brick."

Terry S
Feb 8, 2023

"I just had my Renewal by Andersen windows installed and couldn’t be happier, the entire process went very smoothly. The windows are high quality and look great. But the installers Roy, Zack and Jordan were the stars, they introduced themselves upon arrival walked me thru everything they were going to do and when they finished took me to each window to make sure I was completely satisfied. They were clean and courteous and I would definitely recommend and have them work in my home again."

BOB B
Feb 6, 2023

"Wonderful experience with knowledgeable, competent employees. We had Andersen windows in a previous house & didn’t even consider anything else this time. After replacing our patio door almost two years ago, we replaced all our windows this year. What a difference over builder-grade windows, especially in the really cold temperatures we’ve had this year. Andersen windows may be a little more expensive than other brands, but they are top quality."

Susan S
Jan 31, 2023

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