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It’s not just a house, it’s your home

Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our Houston-based, internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

  • Scheduling
  • Tech. measure
  • Order confirmation
  • Pre-installation
  • Installation
  • Completion
  • Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"We had a large picture window and two side windows replaced. Everyone from the person who took our order to the installers were top notch. We got exactly what we wanted. Granted, we had to wait a few months, just like you do for everything these days, but we were told that up front. The windows were well worth the wait. We've replaced windows before by going to home maintenance stores. Don't waste your money on those. Our Renewal by Andersen windows look great, they operate like a dream, and are worth every penny. Quality through and through."

C. Roberts Owens | RbA of St. Louis, MO - Maryland Heights

"Extremely satisfied, definitely will use again, worth every penny!"

B. Huggins | RbA of St. Louis, MO - Maryland Heights

"They did exactly what they promised. They showed up on the day they were scheduled put in the doors and window we ordered. The installers were friendly, efficient and cleaned up as promised. We were happy with the entire process!"

R. Daw | RbA of St. Louis, MO - Maryland Heights

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