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It’s not just a house, it’s your home

Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our Houston-based, internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

  • Scheduling
  • Tech. measure
  • Order confirmation
  • Pre-installation
  • Installation
  • Completion
  • Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"Renewal was fantastic! They kept you in the loop from ordering to installation. They informed you at every step of the process of what was happening. The installers were kind, courteous, and professional. Everything was cleaned up after the installation. It was as if they hadn't been there except to see your beautiful new windows. I highly recommend them."

Angie Klevorn
Nov 21, 2023

"3rd time using RBA for window replacement. Again, a very positive experience, the windows are great, the installation was done right, the professionalism was apparent from start to finish. Still have existing windows to be replaced and will definitely use RBA again to do it in the future."

Doug Dick
Nov 21, 2023

"Renewal by Andersen was a good experience for us in replacement of our windows. From the initial meeting with the sales representative, Leslie, through the waiting period for manufacturing, and then to the installment process, our experience was excellent! Communication is key for me and we were kept informed and updated as our windows were being ordered and manufactured. Calls to update us on the installation process were welcomed and appreciated. They know how much is too much so they don't pester you with unnecessary contact. We love our new windows!!! Did I say that already??😂 We can tell a major difference in reduced Street noise and also the temperature at our windows. Excellent company, highly recommend!!"

Paula Null
Nov 15, 2023

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