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WHAT DOES A BBB A RATING FOR RENEWAL BY ANDERSEN® MEAN?

Founded in 1912, the Better Business Bureau (BBB) is a private, nonprofit organization whose major purpose is to promote and move marketplace trust forward. It has over a hundred independently incorporated local organizations in the US and Canada. Using a set of criteria, the BBB gives ratings to businesses based on customer complaints and approvals.

BBB Rating Renewal Andersen Mean

As a home remodeling business, Renewal by Andersen® enjoys a rating of A from the Better Business Bureau. We take pride in performing our duties to our customers, offering them superb quality products and professional services backed by warranty.
But what does it take to get an A BBB rating, and what does it mean?
How Does a Business Earn a BBB Rating?
Ratings given by the BBB represent the organization’s opinion of how it expects a business, for example, a supplier or installer of doors, to interact with its customers. The BBB obtains information regarding the business, particularly complaints coming from customers, and uses that information to base the business’s ratings on.
A business may receive a BBB rating of A , which is the highest rating, down to F, the lowest. If there is insufficient information, or if the business in question is still being reviewed or its files are being updated, the BBB will not give it a rating. It’s marked NR or No Rating. Note that a BBB rating is not permanent it may change through time.
What’s in It for the Customer?
Although the Better Business Bureau will be the first to admit that its ratings are not a guarantee of a business’s performance, its ratings do provide an important service to consumers. BBB ratings give the customer an idea what to expect from a business. They also empower the customer, who can file a complaint, affecting how others may view that particular business.
Today, when people have more opportunities to vet the businesses they support, a BBB rating can either be a seal of approval or a death sentence for a business
.An A rating is something we are thankful to our customers for, as it recognizes our hard work and our top quality products. At the same time, it poses a challenge to us to keep making and installing replacement windows the only way we know how: professionally, and with customer happiness and satisfaction first in mind. Experience first-class windows and doors on your St. Louis home when you call us at (314) 332-2364.

Reviews

"This was one of the best experiences I've ever had with a company. I ordered the windows in November and was told they wouldn't be here until July. That kind of delay the new norm so I wasn't a bit upset with the timeline. I was given an early present when they called to say the windows would be in at the beginning of May. We agreed on the week of May 16th to do the installation, there were 30 windows and a sliding door to install. They arrived promptly on their scheduled install date, and got straight to work. By the end of day one, they had all the upstairs windows complete and their work was incredible. Day two came with more of the same, the crew showed up promptly, got straight to work, and when they left they had every window downstairs installed. The third day they again arrived on-time, and got to work installing the door. The door and windows are perfectly installed. The two lads that did the installation did a phenomenal job, and were friendly to boot. I would give them more business if I had any :) The service I received from the company was great. They kept me abreast of anything that was going on with my order. I appreciate my concierge, Christina, she was good at communicating timelines and getting everything scheduled."

Lane Maxwell
Jun 28, 2022

"The two installers were great! They were polite and hard working and they cleaned up all the outside and inside. It was like they were never here. As for the windows, I love them, not only looks great, they are efficient. Now every window in my home has Renewal by Anderson."

Mark Palsgrove
Jun 23, 2022

"We had the pleasure recently of having Andersen replace all of our windows. From the very first interaction with the office personnel through the completion of the project, they have been nothing but professional. From Brian our sales rep to Christina the appointment scheduler, they were a pleasure to interact with. Installers Keith, John, and Evan were fantastic to work with. They went above and beyond to repair an area which was slightly damaged during the removal of a window...caulked and painted it. They took extra precaution to ensure the floors were covered while working inside and cleaned up each day inside and out. We love the look of our new windows and can't wait to enjoy the savings in utilities they'll provide. Thanks so much Renewal by Andersen!!"

Kevin Corrigan
Jun 15, 2022

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