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WHAT DOES A BBB A RATING FOR RENEWAL BY ANDERSEN® MEAN?
Founded in 1912, the Better Business Bureau (BBB) is a private, nonprofit organization whose major purpose is to promote and move marketplace trust forward. It has over a hundred independently incorporated local organizations in the US and Canada. Using a set of criteria, the BBB gives ratings to businesses based on customer complaints and approvals.
As a home remodeling business, Renewal by Andersen® enjoys a rating of A from the Better Business Bureau. We take pride in performing our duties to our customers, offering them superb quality products and professional services backed by warranty.
But what does it take to get an A BBB rating, and what does it mean?
How Does a Business Earn a BBB Rating?
Ratings given by the BBB represent the organization’s opinion of how it expects a business, for example, a supplier or installer of doors, to interact with its customers. The BBB obtains information regarding the business, particularly complaints coming from customers, and uses that information to base the business’s ratings on.
A business may receive a BBB rating of A , which is the highest rating, down to F, the lowest. If there is insufficient information, or if the business in question is still being reviewed or its files are being updated, the BBB will not give it a rating. It’s marked NR or No Rating. Note that a BBB rating is not permanent it may change through time.
What’s in It for the Customer?
Although the Better Business Bureau will be the first to admit that its ratings are not a guarantee of a business’s performance, its ratings do provide an important service to consumers. BBB ratings give the customer an idea what to expect from a business. They also empower the customer, who can file a complaint, affecting how others may view that particular business.
Today, when people have more opportunities to vet the businesses they support, a BBB rating can either be a seal of approval or a death sentence for a business
.An A rating is something we are thankful to our customers for, as it recognizes our hard work and our top quality products. At the same time, it poses a challenge to us to keep making and installing replacement windows the only way we know how: professionally, and with customer happiness and satisfaction first in mind. Experience first-class windows and doors on your St. Louis home when you call us at (314) 332-2364.
"Scheduled for December, Installed in October, High quality windows and Excellent install team. I haven't seen people work together like that in years. I am definitely impressed."
Oct 13, 2022
"The service provided by Renewal by Anderson is great, both on the sales and the installation side. Our sales representative was very accommodating and helpful. The installation crew was efficient and they all were professional. These are really nice windows and a great upgrade especially from builder-grade windows."
Nov 17, 2022
"It is great to do business with a company that still cares about what they do and respects the end goals. We appreciate your craftsmanship professionalism, and cannot say enough about the wonderful experience. It was clear from the onset of the installation we got the A Team and we certainly appreciate that."
Nov 17, 2022
"Everyone I worked with from setting up the initial appointment to the salesman to the installers to everyone who checked on us and kept us updated on the progress of the windows was courteous, professional, and responsive. There’s always someone who is willing to answer your question without jumping through hoops which is rare these days! The installers were on time, did a beautiful job, cleaned up the space better than I expected, and even helped me with some blinds I couldn’t remove and fixed my squeaky front door! I’ve already recommended Renewal by Anderson to friends!"